Ticketronix
Perfect Tech IT Solutions has an inhouse built and fully customized software solution called “Ticketronix” which is a ticketing kiosk solution. It is a self-service system software used to facilitate ticket sales and other related functions, typically in environments like airports, train stations, cinemas, museums, or event venues. These kiosks allow users to purchase tickets, check in, print tickets, or make bookings without needing assistance from a human agent.
Here are the key components and features of a ticketing kiosk solution:
1): Hardware Components:
- Touchscreen Interface: The most common interface for interaction with users, allowing them to navigate through menus.
- Payment Terminal: To accept different payment methods like credit cards, debit cards, mobile wallets, and sometimes even cash.
- Ticket Printer: A printer that issues physical tickets, receipts, or boarding passes, which may include barcode/QR code scanning capabilities.
- Barcode/QR Code Scanner: To scan previously issued tickets or customer ID codes.
- Camera (Optional): For identity verification or capturing customer pictures if needed.
- Receipt Printer: For issuing receipts after transactions.
- Card Reader (Optional): For loyalty cards, membership cards, or access control.
2): Software Features:
- User Interface (UI): Intuitive and easy-to-navigate software that guides customers through the process of ticket selection and purchase.
- Ticketing Options: Allows users to choose between different ticket types (e.g., standard, VIP, round-trip, etc.) and any add-ons (such as food or parking).
- Payment Integration: Integration with various payment processors for credit/debit card, mobile payments, or e-wallet transactions.
- Multilingual Support: To cater to users who speak different languages.
- Real-time Availability: Shows available seats, showtimes, or event tickets in real-time.
- Dynamic Pricing: Capability for adjusting pricing based on demand, time of purchase, etc.
- Confirmation/Receipt Generation: Generates tickets or receipts, either on paper or digitally via email or mobile app.
- Loyalty Integration: Ability to apply loyalty programs, redeem points, or offer discounts.
- Integration with Backend Systems: Syncs with central ticketing systems, CRM systems, and event scheduling platforms for inventory and customer management.
3): Security Features:
- PCI Compliance: Ensures payment data is secure and compliant with standards.
- Data Encryption: Protects sensitive customer information.
- User Authentication: Multi-factor authentication or other security measures for accessing sensitive functionalities.
4): Monitoring and Alerts:
- Real-time Monitoring Software: Software that tracks the status of each kiosk, collects data from hardware (e.g., touchscreen, printer, payment terminal), and monitors software performance.
- Centralized Dashboard: A central system or interface where administrators can view the health and performance of all kiosks across different locations. This dashboard aggregates data from multiple kiosks in real-time.
- Email Notifications: Administrators receive alerts via email, detailing the nature of the issue, the location of the affected kiosk, and suggested solutions.
- SMS Alerts: For urgent alerts (e.g., kiosk down or payment terminal failure), SMS messages can be sent to designated personnel.
5): Deployment and Maintenance:
- Remote Monitoring: Allows administrators to monitor kiosk functionality and address issues remotely.
- Software Updates: Ensures that the kiosk software is up to date with bug fixes and security patches.
- Customization: Kiosks can be customized for branding, ticketing options, and user experience based on the specific venue or event type.
6): Advantages of Ticketing Kiosk Solutions:
- Improved Customer Experience: Faster and more convenient than standing in line for a human agent.
- Reduced Labor Costs: Limits the need for human cashiers or agents for basic ticketing tasks.
- Operational Efficiency: Enables round-the-clock ticketing services without requiring staff availability.
- Minimized Human Error: Reduces mistakes in ticketing transactions and seat selection.
- Touchless Interaction: Many modern kiosks allow for touchless or contactless payments, reducing the need for physical interaction.
7): Industries & Use Cases:
- Transportation: Airports, train stations, and bus stations for booking tickets, checking in, and printing boarding passes.
- Entertainment: Cinemas, theaters, and music venues for purchasing event tickets or accessing showtimes.
- Tourism: Museums, tourist attractions, and theme parks for ticket sales.
- Events: Sports stadiums, conference centers, and convention halls for event entry.
- Healthcare: Hospitals or clinics for patient check-in and appointment management.
